Application management

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Many professional or private processes involve applications and their approval. Employees make requests for the compensation of travel expenses, apply for holidays and absences or submit an application with their health insurance for the reimbursement of doctors’ and medication bills. As a private person nearly everybody has to deal with applications in public administrations. Also nowadays, these are still mostly paper-based.

But today the offer of public administrations’ online services is more than ever the focus of politics, too, and is therefore heavily expanded meanwhile. Accordingly, municipalities, states and public authorities have to deal with the topic of digital application management, secure authentication of citizens, with e-payment as well as media continuity.

 

 

With our application management solution, we enable administrations and public authorities to realize seamless online application processes with their citizens and companies. By means of secure online-transfer, an application becomes independent from place and time. The data are immediately at the administration’s disposal for further processing.

It should always be the objective of a comprehensive application management solution to create a consistent, seamless electronic process that supports all functions from application over communication with the responsible authorities up to the delivery of notifications as well as the assistance of the complete necessary communication.

Typically, application management solutions are integrated into portals that provide additional functions. And inevitably, additional solutions, like e.g. form solutions and interfaces, are integrated in a comprehensive application management.

Functions of the mgm application management solution:

  • Application via dynamic forms
  • Support of even longrunning application processing procedures lasting several sessions.
  • Dealing with encrypted data
  • Flexible and supported processing of applications through additional hints, user guidance and status overview
  • Open for integrating additional solutions, e.g. e-payment, form management
  • Mailbox for notifications as well as connecting e-mail servers
  • Simple integration into specialist procedures through complete validation and open interfaces

Customer benefit of the mgm application management solution

Benefits for citizens and organizations:

  • Use orientation
  • Consistent and seamless electronic process from application to the delivery of notification
  • Minimizing ways and waiting times
  • Facilitation of application
  • Intuitive user guidance through the respective concern
  • Dynamic dialogue
  • Steering of application data collection in forms and complementation of documents
  • Information supply for the specific application process
  • Provision of known data
  • Intermediate storage of application data and applications
  • Tracking of application status
  • Online payment of service
  • Support of mobile devices

 

Benefits for administrative employees:

  • Media-consistent transfer of application data to the specialist procedure
  • Avoidance of manual data entry and media gaps
  • Electronic completeness and plausibility check
  • Electronic communication with citizens
  • Delivery of notifications
  • Motivation of citizens and companies to hand-in online applications
  • Authentication and user accounts for different applications of one person
  • Master data transfer made possible
  • Creation of comprehensive, searchable archives
  • Accelerated and efficient business processes
  • Cost savings and reduced work load

Benefits for citizens and organizations:

  • Use orientation
  • Consistent and seamless electronic process from application to the delivery of notification
  • Minimizing ways and waiting times
  • Intuitive user guidance through the respective concern
  • Provision of known data
  • Intermediate storage of application data and applications
  • Tracking of application status
  • Support of mobile devices

Benefits for administrative employees:

  • Media-consistent transfer of application data to the specialist procedure
  • Avoidance of manual data entry and media gaps
  • Electronic completeness and plausibility check
  • Electronic communication with citizens
  • Authentication and user accounts for different applications of one person
  • Master data transfer made possible
  • Cost savings and reduced work load