Today, a majority of citizens naturally buys goods and services on zalando, Amazon, Otto, Lidl etc. and uses online services of banks and insurers.
Meanwhile, the amount of public administrations’ online services is growing, too, even if the offer does not meet the client’s expectations by far. In connection with this municipalities, states and public authorities have to deal with the topic of digital application management and, increasingly, also with e-payment.
With our administration solution, we make a seamless online application process with citizens and companies possible for administrations and authorities. mgm offers all necessary components – from application management up to online payment.
Direct electronic payment of administrative services
For many administrative services, like for example ordering a resident parking permit or civil status documents fees are due. They are paid for at the counter of the public authority when going there. In order to be able to realize application procedures online, mgm provides interfaces for connecting different e-payment platforms and providers to the mgm application management.
In the process, the fee to be paid is set depending on application procedure, the appropriate application form as well as the administrative service. The citizen respectively the applicant can choose between the known payment procedures and pay electronically via debit, credit card, GiroPay or Paypal. mgm determines the fees based on rules and guarantees the connectivity to all common as well as unusual electronic payment procedures.
Seamless e-government through open architecture
The open mgm interface architecture allows a deep and broad integration of the administration solution in many directions. Therefore, connecting mgm’s application management to payment solutions is a simple step.
The following payment platforms and e-payment providers are amongst the most often connected solutions by mgm:
- MrCash (now bank account)
- ideal (immediate transfer)
User and use
Hence, connecting payment solutions into the application management is an important motor and precondition for seamless online administration processes. The advantages are obvious:
For administrative employees:
- Electronic communication with citizens and shifting from counter to portal
- Electronic handling of payments
- „Authentication light“ by paying the administration service in case of still missing authentication solutions
For citizens, companies and organizations:
- Simplification of application
- Intermediate storage of appplication data and applications, tarcking of application status
- Online payment of service via known and familiar payment systems
- Avoiding having to come to the counter